Telecommunications

With access to reliable customer, supplier and product information across the organization, telecommunications companies can improve service levels and customer retention, increase cross-sell and up-sell and reduce operating costs.

Increased capacity and competition in long distance, DSL, VoIP, cable and wireless-- not to mention price pressure-- have led to declining revenues or slowing revenue growth.

Telecommunications companies must achieve growth by increasing profits from existing customers, while attracting new ones. Telco executives must also ensure market expectations are met in mergers and acquisitions and address regulatory requirements.

Valuable data is dispersed across the organization and locked in data silos: product attributes, customer identifiers, supplier contracts, pricing or service codes do not aggregate across lines of business, locations or service offerings. All of which leads to lost sales opportunities, higher operating costs and a longer time to market for new offerings.

Siperian Multidomain MDM Hub™ enables the creation of real-time, unified views of any master data, such as customers, organizations and products that is fragmented across different systems. It reliably consolidates data stored in the silos of disparate billing, sales, order management and call center systems to gain visibility into all operational and analytical applications.

Siperian Multidomain MDM Hub helps telco companies:

  • Lower costs by streamlining customer care, billing and IT processes
  • Increase revenue through up-sell and cross-sell
  • Accelerate time to market for new offerings
  • Integrate data and processes in M&A
  • Ensure compliance management